Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover, as well as PayPal, Apple Pay and Google Pay.

Is checkout secure?

Yes. Our entire site uses a secure, encrypted (HTTPS) connection, and payments are handled by our payment processors. We never see or store your full card number.

How will the charge appear on my statement?

Charges appear under a discreet billing name — never the name of any product. If you pay with PayPal, the payment appears in your PayPal account activity.

Do you have a discount for first-time customers?

Yes. Use code WELCOME10 at checkout for $10 off your first order of $100 or more.

Do you charge sales tax?

Sales tax is added at checkout only for orders shipped to Florida addresses. Orders shipped to other states aren't charged sales tax.

Can I change or cancel my order?

Email us as soon as possible at Admin@libertyFreedomEnterprises.org with your order number. If your order hasn't shipped yet, we'll update or cancel it and refund you in full. Once an order has shipped, it can't be changed or cancelled.

Shipping & Privacy

How much is shipping?

Shipping is free on every order, with no minimum purchase.

How long will my order take?

Orders are processed within 1–3 business days and usually arrive within 2–7 business days after shipping, so most orders arrive within 3–10 business days in total. Business days are Monday to Friday, excluding US federal holidays.

Where do you ship?

We ship within the United States only.

Is the packaging discreet?

Yes. Every order ships in plain, unmarked outer packaging, with no store logo and no description of the contents on the outside.

How do I track my order?

We'll email you a tracking number when your order ships. You can also use our Track Order page or check My Orders in your account.

Why did my order arrive in more than one package?

Our products ship from several US warehouses. If your order includes items from different warehouses, they'll arrive separately, each with its own tracking number, at no extra cost.

My package is late or tracking hasn't updated. What should I do?

If tracking hasn't updated for 7 business days, or your order is more than 10 days past its estimated delivery date, email us. We'll look into it with the carrier and send a replacement or a full refund if the package can't be found.

Returns & Refunds

Can I return an item?

For hygiene reasons, all sales are final. We can't accept returns for change of mind, even on unopened items. The only exceptions are items that arrive damaged, are defective, or are the wrong item. Full details are on our Shipping & Returns page.

What if my item arrives damaged, defective or wrong?

Email us within 30 days of delivery with your order number and photos or a short video of the problem. Once approved, you can choose a free replacement or a full refund. If we need the item back, we'll send you a prepaid return label.

Are there any return fees?

No. There are no restocking fees, and we cover return shipping for approved damaged, defective or wrong items.

How long do refunds take?

We issue refunds to your original payment method within 3 business days of approving your claim or cancelling your order. Your bank or PayPal may then take 5–10 business days to show it.

Products & Care

Which lubricant should I use with my toy?

Water-based lubricant is safe with almost every toy material. Avoid silicone-based lubricant with silicone toys unless the manufacturer says it's compatible, because it can damage the surface. Always check the product's instructions.

How do I clean my toys?

Clean your toy before and after each use with warm water and mild, unscented soap or a dedicated toy cleaner, then let it dry fully before storing. Keep electronic parts and charging ports dry unless the product is rated waterproof, and always follow the manufacturer's care instructions.

Do app-controlled toys need an account?

App-connected toys such as Lovense use the brand's free app on your phone. Setup instructions are included with the product and on the brand's website.

Other Questions

Do I need to be 18 to order?

Yes. Our products are for adults aged 18 and over only.

How do I contact you?

Email Admin@libertyFreedomEnterprises.org or use our Contact page. We reply within 1 business day, Monday to Friday.